Return & Refund Policy
Last updated: 1 June 2026
1. 30-Day Return Policy
We offer a 30-day return policy for eligible physical products. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn or unused
- With tags attached, where applicable
- In its original packaging
- Accompanied by a receipt or proof of purchase
To start a return, please contact us at:
2. Return Approval and Shipping
If your return request is accepted, we will provide instructions on how and where to send your package.
Where applicable, we may provide a return shipping label. If a return shipping label is not provided, you may be responsible for return shipping costs unless the item is faulty, damaged, incorrect, or otherwise required to be handled differently under applicable consumer law.
You can contact us at any time about returns at:
3. Damages and Issues
Please inspect your order as soon as you receive it.
Contact us immediately if:
- The item is defective
- The item is damaged
- You received the wrong item
- Something is missing from your order
We will review the issue and work with you to make it right.
4. Non-Returnable Items
Certain items may not be eligible for return, including:
- Perishable goods
- Custom or personalised products
- Special order items
- Personal care goods
- Hazardous materials
- Flammable liquids or gases
- Gift cards
- Digital products or downloadable content
- Event access, membership access, or online access once provided, unless required by law
Please contact us at seeksweep@hotmail.com if you have questions about a specific item.
Sale items may not be eligible for change-of-mind returns. However, this does not limit any rights you may have under applicable consumer law if an item is faulty, damaged, incorrectly described, or otherwise fails to meet consumer guarantees.
5. Memberships, Events, and Digital Access
6. Exchanges
7. Refunds
We will notify you once we have received and inspected your return.
We will let you know whether the refund has been approved.
If approved, your refund will be processed back to your original payment method within 10 business days.
Please remember that it may take additional time for your bank, card provider, or payment provider to process and post the refund.
If more than 15 business days have passed since we approved your refund, please contact us at:
8. European Union 14-Day Cooling-Off Period
If merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without justification.
To be eligible, your item must be in the same condition that you received it, unworn or unused, with tags where applicable, and in its original packaging. You will also need the receipt or proof of purchase.
9. Your Consumer Rights
Nothing in this Return & Refund Policy is intended to exclude, restrict, or modify any rights you may have under Australian Consumer Law or any other applicable law.
If a product or service has a major problem, is unsafe, is significantly different from its description, or does not do what it was supposed to do, you may be entitled to a remedy such as a repair, replacement, refund, cancellation, or compensation depending on the circumstances.